Referral Systems Assessment and Monitoring (RSAM) Toolkit

Author:MEASURE Evaluation
Description:The Referral Systems Assessment and Monitoring Toolkit (RSAM) was developed to assist health and program managers to obtain and use information on the performance of their referral systems. The RSAM has two main components: 1) a referral system assessment to obtain an in-depth examination of referral performance and assess overall functioning of the referral system; and 2) referral system monitoring for routine monitoring of referrals. The RSAM examines various components of the referral system, including referral networks, protocols, processes and procedures, referral documentation, and data collected and barriers to referral completion.
      Assessment Purpose
    • Routine monitoring
    • Ad hoc or targeted assessment
      Health System Level
    • National
    • Subnational
    • Data source-specific
      Assessment Areas
    • HIS governance and leadership
    • HIS management
    • Data sources
    • Data management
    • Information products and dissemination
    • Data quality
    • Data use
      Primary Data Collection Method
    • Qualitative
      Other Criteria
    • Considers context
    • Considers gender
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